Shipments and returns

Your pack shipment

Once your goods have been paid for in full, they will be dispatched in the following way:

We endeavour to send all goods out within 24 hours of payment being received, (this is usually next working day delivery for UK mainland), excluding Saturday, Sunday, public holidays or stated holidays as advertised.

Goods are delivered by courier to your stated postal address (for items paid by PayPal – billing address) and will require a signature upon delivery.

If you require delivery to a different address i.e. work, or on a specific day, please email us before we dispatch the goods and choice any other non-PayPal payment option.

Please email us immediately if the goods are found to be damaged in transit; sign delivery note and state in delivery note – ‘the box delivered damaged’. Most couriers accept their responsibility for damages within 7 days only.

The couriers will attempt delivery once, if no-one is available to sign for the goods, a card will be left for you to contact the couriers to collect from the local depot.  The couriers may attempt delivery the following day, but they do not guarantee this second attempt.

Please make sure, you must receive your item next working day 9.00 – 17.00 (UK mainland), if there is delay – contact us ASAP, otherwise item might be returned to us and additional charges apply.

For Republic of Ireland, please see postage for Europe. (Contact telephone number is required before dispatch)

Non UK mainland areas required 2-3 days and possible surcharge. Please contact us regarding offshore surcharge to avoid shipping delay.

It is your responsibility to ensure that you are available to sign for your goods that you have ordered.  (For eBay buyers - You will receive email once we have dispatched your item through the eBay mail system).

All prices include VAT at 15%.