Warranties

Warranties
All air conditioning products are complete with a one year parts warranty.
- The companies obligation under the foregoing warranty shall be limited to the repair or replacement (at the company opinion) of the goods supplied by the company, or parts thereof, and is exclusive of shipping costs and the cost of field labour for removing or reinstalling such parts or equipment.
- The warranty will be void if the Customer has in anyway altered the settings or operation of the supplied goods, examination and results are at the discretion of the Company. The company's decision is final.
- The company can not be held responsible if the failure of new parts is caused by
I. Customers equipment / electrical supply is at fault
ll. Outside forces i.e. Storms, floods, power failure, theft etc.
- The company only stands by the manufacturer's warranty relating to parts fitted.
- The company can not under any circumstances be held responsible for any loss of business, produce, any electrical equipment, fixtures and fittings or any computer data which may be experienced whether or not the said equipment is under warranty. It is the customers responsibility to ensure they are adequately insured should such an event occur.
- Warranties excludes glass, glass fittings, lighting tubes, seals, filters and batteries.
Warranties also exclude poor / faulty installation techniques.


When you place an order we will treat it as an offer to buy. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.
We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from us.
If there is a fault with your product or some other defect with your order you may return it to us within 7 days for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse. If your product develops a fault after more than 7 days, it will be covered by our 12 month guarantee. If the product is returned to us after 7 days and up to 21 days, 25% restocking fee will apply. All items must be in "as new" condition, in original packaging and with all manuals, accessories and include the original invoice. Any discrepancies will result in forfeiture of your refund.
A minimum 25% restocking fee and carriage costs at the time of sending the goods will not be refunded against any returned items. Refunds with a credit card will only be credited to the same card.
In the case of any Item sent back for Refund, we are not responsible for any error, the delivery charge will be deducted for the goods returned and the balance will be credited to the same credit card.
We do not offer a "try-before-you-buy" service. Returns cannot be accepted for full refund if the item is not to your liking or in your opinion generates too much noise. Contact us to discuss such a problem BEFORE returning the unit.

Do not send any items without making prior arrangement with us, if you do so than any loss of items in transit will be totally your responsibility. If goods are faulty and you may want to return them to us, please send an email to us. We will then make arrangements with you to collect the items. Ensure that you have returned all the materials and the packaging and the necessary documents. It is your responsibility to package the units in exactly the same manner as they were delivered to you. If your unit had strapping around the box then this can be replaced with large packing tape covering all sides of the box. If not, no refund will be given to you as you will be charged for the damage to the unit.
If your unit develops a fault within the first 30 days we will at our discretion send a parts to the original delivery address as shown in your order. If we decide that we should despatch a new unit to you then it is YOUR responsibility to ensure that the unit is returned to us in accordance with the above paragraph "Returning Items".